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Casino Joy casino review

Casino Joy is one of the newest UK casinos from Genesis Global, and the website was established in late 2018. In this review, we will have a look at the games, bonuses and features of this cheerful and bright online casino. There are hundreds of games to discover and enjoy, including new slots from Microgaming, Red Tiger and many more, and the world-class live casino is provided by NetEnt Live and Evolution Gaming. (Read more)

New Casino Joy players are treated with a generous 100% welcome bonus and 200 free spins on their first deposit, and VIPs can look forward to exclusive rewards and perks from the casino’s excellent VIP program!

Big welcome bonus –
£200 and 200 free spins!

Play now
New customers only, +18, Wagering requirements, T&Cs apply

Our verdict

Payments – 81%
Customer service – 84%
Game assortment – 87%
Bonus – 90%
Number of votes: 8
Products:
Casino, Live Casino
Mobile-friendly:
YES
Customer service:
Telephone, Livechat, Email
Tax-free:
YES
Game assortment:
NetEnt, Quickspin, Evolution Gaming and more
Payment methods:
VISA/Mastercard, Skrill, Paysafecard and more

Big welcome bonus and 200 free spins

The welcome bonus is an essential part of online casinos, and it’s usually one of the first things we check when reviewing a new site. A great welcome offer will extend your gameplay and enhance your gambling entertainment and your chances of scoring a win that leads to a sweet withdrawal. Casino Joy’s experienced team knows that UK players love both big bonuses and free spins, so they have created a welcome package that includes both. When making your first deposit, you can claim a 100% welcome bonus up to £200 and 200 free spins. Simply sign up, activate the bonus from the drop-down menu on the deposit page, and head over to the slots to start spinning.

  • Get a 100% bonus up to £200 + 200 free spins on your first deposit

CLAIM BONUS NOW

The minimum required deposit is £10, but a deposit of £200 maximises the offer and gives you a £400 bonus balance. Casino Joy has an incredible selection of games to dip into, and you’ll probably want to get started as soon as your first deposit and bonus has appeared in your balance. However, before you start playing you should always take a look at the bonus terms and conditions. We will go through a few of them here so that you have an idea of what to avoid doing when playing with bonus cash.

First of all, the wagering requirements of the bonus is 40x the bonus amount. Casino Joy uses the standard casino bonus structure, which means that your deposit and the bonus is locked into one balance until the wagering has been fulfilled. Once you have completed the wagering, you can withdraw any amount as there are no maximum withdrawal limits in place. If you primarily play slots, you should note that you are not allowed to bet more than £5 with bonus cash. If you instead prefer table games, you can bet up to £30 per round on any of them. Bets on video slots contribute 100% towards the remaining wagering requirement, while classic slots only contribute 75%. As usual, playing table games such as roulette and blackjack only contribute 10% or 5%.

When you make your first deposit, you will also be rewarded with 200 free spins on one of the internet’s most famous slots: Starburst. There is no minimum deposit required to get the spins, so a small deposit of only £10 is enough to get the full amount. The winnings from free spins are subjected to a wagering requirement of x40, and they have a total max win of £100. You’ll get 20 free spins instantly, and then 20 per day for the next 9 days following the first deposit. A fresh batch of spins becomes available at 12:00 GMT daily, so don’t forget to log in to your Casino Joy account and play the spins of the day before the time runs out – once noon comes around, any spins you have left on the game will be replaced with the new ones.

The full bonus terms and conditions are listed on the bonus page over at Casino Joy. Most casinos exclude certain slots for bonus play since they can be abused, and the usual restrictions are in place here. For example, you can not play jackpot games, live casino games and video poker games when you have an active bonus balance. Low volatility slots such as Blood Suckers, Jack Hammer 2 and more are also excluded for bonus play. Make sure to scan through the list before you open any of the games since your bonus could be forfeited if you play them, even if done by accident.

Exclusive VIP perks and fantastic casino promotions

VIP players deserve extraordinary rewards and world-class service, and Casino Joy makes sure that their best players get the best treatment. If you play a lot in the casino over an extended period, you might receive a personal invitation from one of the members of Casino Joy’s VIP team. This invitation gives you access to the VIP club that is loaded with exclusive bonuses and premium perks. If you are a high roller or someone who enjoys playing big, we recommend checking out the VIP page on Casino Joy’s website to see the list of things that are waiting for you as a VIP member. Here are just some of the casino’s fantastic VIP rewards:

  • Dedicated account manager: As a VIP, you’ll never have to wait for the customer service to answer your call or email. Simply contact your dedicated account manager by phone or email whenever you need something or have any issues. Your personal manager is there to make sure that you have a top-rated casino experience at all times.
  • Exclusive bonuses: Bonuses give you more action and value, and VIPs will get more frequent and bigger casino bonuses than regular players. VIPs can get spoiled with no deposit bonuses, deposit bonuses worth thousands of pounds, and regular bonuses with lower wagering requirements. If you are a loyal player, you might even be offered a monthly cashback. 
  • VIP events and holidays: Casino Joy loves treating its VIP players with exclusive events and holidays. How about some tickets to see your favourite team, or a few nights in a five star suite at a famous casino resort? The biggest players can expect to get invitations to fantastic events and holiday packages.
  • Monthly VIP prize draws: If you are a VIP, you will automatically get entries into Casino Joy’s monthly VIP prize draw. Once a month, you get a chance of winning an epic prize that gets sent straight to your front door. The first prize could be anything, so make sure to follow the draws and see if you’re one of the lucky winners.
  • Personal birthday presents: When it is your big day, you’ll be treated with a personal birthday present from Casino Joy. It could be a gift basket from the casino VIP team or your personal manager, a bonus, free spins or anything else. Get ready to celebrate in style with Casino Joy!
  • Personal withdrawal service: Casino Joy has short withdrawal times, but VIPs shouldn’t have to wait for their money. Thanks to your personal withdrawal service, you’ll get your money in a flash. Just hit the withdrawal button after a big win, and the dedicated payments team will prioritise your cashout.

These are just some of the rewards that become available once you’ve been accepted into the exclusive VIP program. Genesis Global is known for creating some of the best casino VIP programs on the internet, so Casino Joy is a great place to be for high rollers and gamblers who like to play big. For more information, head over to the VIP information page on the website.

Of course, you don’t have to be a VIP to enjoy tons of extra fun at Casino Joy. As soon as you have made your first deposit, you will be showered with generous casino bonuses and offers every week. Active players get access to free spins on new slots, reload bonuses, giveaways and competitions. When you go to the promotion section, you’ll always find something a new offer to sink your teeth into. We also recommend you to opt in to the newsletters via email and SMS so that you get a notification whenever a personal offer is available on your player account. You don’t want to miss out on some of the generous bonuses that will be coming your way once you’ve become a depositing and active player!

Play slots from NetEnt, Microgaming, Red Tiger and more

Casino Joy has an impressive library of casino games, and you’ll get to choose from hundreds of slots when browsing the lobby. The casino has several categories such as video slots, classic slots and table games, and we will explore some of them in this part of the review. The quality of a casino’s games selection boils down to its selection of game providers, and we’re always hoping to see the biggest names available. We were glad to find prominent slot makers such as NetEnt, Microgaming and Play’n GO listed in the casino, as it automatically means that we will be able to play most of our favourite slots. Here is a list of some of the game providers that are available at Casino Joy at the moment:

  • NetEnt: Many new players start out by playing the slots from NetEnt, and the reason is simple: this Swedish games provider creates high-quality slots with exciting bonus features and incredible graphics, and they are especially great for beginners. But also experienced gamblers enjoy many of the most popular NetEnt games, including Dead or Alive, Strolling Staxx, Wild Bazaar, Excalibur and Asgardian Stones.
  • Microgaming: When you want to experience some real gambling excitement, you can’t go wrong with any of the slots from Microgaming. Microgaming is based on the small Isle of Man, and they were one of the first game providers that purely focused on creating casino slots for the internet. Some of our Microgaming favourites include Terminator 2, Jurassic Park, Red Hot Devil, Wild Orient and Arctic Fortune.
  • Play’n GO: Play’n GO is another must-have games developer for online casino UK sites that want to offer a complete slots library. This studio is known for creating innovative slots that have special bonus features, and many of their games are based on grids and patterns instead of the classic reels. Check out fantastic Play’n GO slots such as Book of Dead, Raging Rex, Wild North, Crystal Sun and Reactoonz.
  • Red Tiger: Red Tiger has an enormous library of great games, and you can play all of them at Casino Joy. Many of their slots have random features that will keep you on the edge of your seat as you mash the spin button. Casino Joy also hosts Red Tiger’s must fall jackpots, and we will come back to these a bit later. Our top picks for Red Tiger are Dragon’s Luck, Treasure Mine, Pirate’s Plenty, Ninja Ways and Vicky Ventura.
  • Yggdrasil: Casino Joy has teamed up with Yggdrasil to bring you some of the best slots the internet has to offer. Yggdrasil makes some of the most advanced games in the world, and you’ll find that many of their games have unique collecting features, random prize drops and much more. Don’t miss out on awesome Yggdrasil slots such as Valley of the Gods, Easter Island, Holmes and the Stolen Stones, Sunny Shores and Gem Rocks.
  • Quickspin: Few games are more colourful and vibrant than the slots from Quickspin. Quickspin is a Swedish game provider that has been up and coming for a few years now. They make both low volatility games with frequent bonuses and high volatility slots with incredible winning potentials. Make sure to check out the popular Quickspin slots Sakura Fortune, Ivan and the Immortal King, The Grand, Hall of the Mountain King and Phoenix Sun.
  • Big Time Gaming: The Australian game provider Big Time Gaming was established in 2011, but they were relatively unknown until they launched their blockbuster slot Bonanza in 2017. This was the first Megaways slot in the world, and various gambling forums were quickly filled with screenshots from people winning jackpot sized wins on it. Today, Big Time Gaming is one of the most popular providers on the internet thanks to great slots such as Who Wants to be a Millionaire, Danger High Voltage, Donuts, Temple Quest and Queen of Riches.
  • ELK Studios: ELK Studios is the last game provider we want to highlight on our list of top Casino Joy games. ELK makes high-quality slots with special features and fun free spins bonuses. They don’t release new slots as frequently as other providers on this list, but their games are worth waiting for. We highly recommend ELK Studios games such as Ecuador Gold, Wild Seas, Vegas Diamonds, Lake’s Five and Hong Kong Tower.

If you spend a couple of minutes browsing through Casino Joy’s games, you will instantly find hundreds of incredible slots to play. There are more game providers than the ones we listed available, and only a few prominent studios are missing here. We would like to see Blueprint, Thunderkick and a few others here, but no online casino has every good games provider in its portfolio. Regardless, slots fans can enjoy both old favourites and new hit slots as soon as they hit the internet, as Casino Joy is lightning fast when it comes to adding the latest games.

Casino Joy’s jackpot games are divided into two categories. In the jackpot section, you’ll find popular jackpot slots such as Mega Fortune, Hall of Gods, Mega Moolah Isis and Arabian Nights. These are some of the biggest jackpots the internet has to offer, and they can pay out millions of pounds to their fortunate winners. The other jackpot games are listed under the “must fall jackpots” category. These are jackpot slots from Red Tiger, and they have a special twist: some of the jackpots in the games must fall before midnight, which means that one player is guaranteed to take it down every day. So if you check out these games and see that the daily jackpot is still up for grabs, you might want to give them a few spins before midnight comes around – maybe you are the lucky jackpot winner of the day?

In addition to the jackpot categories, you can use the header menu to flip over to classic casino games and table games. You will discover a wide selection of roulette, blackjack and baccarat games that are made from professional game studios. There are also several video poker machines available, letting you test your poker skills and luck in popular variations such as jacks or better, joker poker and aces & eights. Whether you are a slot fanatic or a table games player, there are hundreds of games waiting for you at Casino Joy.

Live casino lobby with dozens of great table games

Nothing can beat the excitement of real casinos, but live casino games let you get close to the cards and tables without having to leave the house and drive to the nearest casino. Casino Joy’s live casino lobby is powered by both Evolution Gaming and NetEnt Live, giving you access to the best live games in the world. Both of these leading game providers use professional dealers and the latest streaming technology to give you high quality gambling experiences, whether you like to play roulette, blackjack or any of the other games that are available. Here is a list of all the live casino games at Casino Joy:

  • Roulette
  • Blackjack
  • Baccarat
  • Dream Catcher
  • Lightning Roulette
  • Dragon Tiger
  • Football Studio
  • Texas Hold’em Ultimate
  • Texas Hold’em Bonus Poker
  • Three Card Poker
  • Casino Hold’em
  • Caribbean Stud

Both NetEnt and Evolution Gaming offer several tables and variations for the two most popular casino games of all times – blackjack and roulette. For example, you can take a seat at the common draw blackjack table or the infinite blackjack table, where all players are dealt the same exact hands. You can stay at any time or keep hitting cards regardless of what the other players on the table choose to do. This is a lightning fast way of playing live blackjack, and you won’t ever have to wait before a seat becomes available. Roulette players can also pick from multiple variations, including speed auto roulette and double ball roulette. Evolution Gaming even offers live feeds from real roulette tables from real casinos around the world, letting you play together with players at famous casinos.

One of the most significant benefits of having access to Evolution Gaming is that you’ll get to play unique live games that are exclusive to Evolution. The wheel game Dream Catcher has become one of the most popular live casino games of all times in just a couple of years, and the same can be said about lightning roulette. These games give players a chance of winning much bigger prizes than what is possible in traditional table games such as roulette and blackjack, and they mix the thrill of jackpots and table games into one package. Evolution Gaming is steadily creating new games such as Monopoly Live, Deal or No Deal and Super Sic Bo, and we expect that Casino Joy will get access to these new hits shortly.

Casino Joy puts a big focus on VIP service, and that also includes offering VIP tables that are suitable for high rollers. When you open the live casino lobby, you will be able to find tables that are open for VIPs only. If you like to bet hundreds or even thousands of pounds on your favourite table game, you will be able to do so at Casino Joy. Make sure to play within your limits and to find a table that lets you bet the amounts that you are comfortable with. If you want to learn more about the world of live casinos, we have created an extensive live casino guide that can be found in the menu.

Website design, features and mobile casino

Casino Joy has a bright and cheerful blue design that truly fits its name, and the website is equipped with several smart features that make it stand out from other UK casinos. When you enter your details and log in, you will automatically be taken to a dashboard that has a bunch of useful features. The dashboard gives you a quick overview of your real money balance and your bonus balance when you log in. Your most played games show up in a list below the balance, which means that you are just one click away from playing your favourite slots. And this page also shows you the promotions that are currently running, so that you never risk missing out on a great deal. Forget about browsing endless menus and pages; everything you need to know appears as soon as you log in to your player account.

To start playing, head over to the casino section of the website. The games are organised in neat lists that pop up when you flip through the various categories. There are dedicated categories for hot games, slots, table games, live casino games, jackpots and more. If you need some extra help choosing a game to play, you can even get every single game arranged in one long list. We always want to be able to sort games by provider, but that feature is not in place yet. However, you can still search for specific slots, and the matches automatically show up once you start typing in the letters. Just like the website itself, Casino Joy’s game browser is easy to learn and use. You can favourite games by clicking on the stars on the game icons, and all of the games can be enjoyed in full screen mode for ultimate immersion.

The Casino Joy mobile casino has been optimised for players who prefer playing on their phones or tablets. There are hundreds of mobile casino games to choose from, including all of the fantastic slots we listed earlier in our review. The best part is that you can participate in promotions, contact support and get access to all of the tools on both mobile and desktop. Click on the “my account” icon in the left side menu to adjust the settings or to change your personal details. From your account page, you can quickly upload your verification documents, set your notification preferences, and use responsible gambling tools. We at BestCasino always recommend using deposit limits and timeouts for keeping the gambling fun and responsible.

Deposit by card, e-wallets or phone

So far, we have discovered the fantastic casino games and the innovative features that are available at Casino Joy. But to claim the welcome bonus and start playing the games for real, you’ll first have to make your first deposit. The vast majority of common payment methods are available here, and you can deposit by Visa, Mastercard, Maestro, Skrill, Neteller, Paysafecard, Trustly, Entropay and more. Whatever your preferred deposit method is, chances are that you will find it listed in Casino Joy’s cashier. To see the full list of deposit methods, head over to the deposit page or read the payment methods guide in the left side menu.

In addition to the methods above, you can deposit by using Boku. Boku is a smart mobile payment service that lets you deposit by phone, and it’s an excellent alternative for people who don’t like using their cards or enter their bank details online. The minimum deposit by Boku is £10, and note that you can only deposit up to £30 per transaction. Once you have verified the code that is sent to you via SMS, the money will be available in your balance instantly, and the deposit amount will appear on your phone bill. Casino Joy does not charge anything on their deposits, so you don’t have to worry about any hidden fees regardless of which deposit method you use.

You can also choose from many methods when making withdrawals. Casino Joy aims at processing all withdrawals within a day, but you usually won’t have to wait for more than a few hours before your money is sent – especially if you are a VIP with prioritised withdrawals. Once the casino has processed your withdrawal, the money will arrive in your bank account within five bank days. Withdrawals are instant for Skrill and Neteller users. Just remember that since Casino Joy is a licensed UK casino, you might have to verify your account to make a withdrawal. You can easily submit your documents from the “my account” page in the menu when you are logged in. Casino Joy uses the latest SSL technology on the market to ensure that all transactions are safe and encrypted, and you can read more about this on their website.

Fast and friendly live chat support

Casino Joy offers customer support by live chat, phone or email. If you have any questions or experience technical issues while enjoying the casino, you’re always more than welcome to get in touch with them for quick help. To use the live chat, you need to be logged in to your player account. Click on the question mark icon in the top right corner and fill in the details to initiate the live chat, and you will be speaking with a professional support agent within just a couple of seconds. Unfortunately, Casino Joy does not offer 24/7 live support at the moment – so if you want to chat with them, make sure to do it before 00:00 GMT. The support centre opens again at 09:00 every day.

There are two other support methods available: phone and email. If you want to speak with a real human, pick up your phone and call the UK number 08001700602. The phone lines are also open during the 09:00 – 00:00 opening hours. You can also get email support by sending an email to [email protected] If you have any complaints or want to give feedback on something, send an email to [email protected] Casino Joy always listens to their customers, so they would love hearing from you if something is wrong. Also, note that there is a big FAQ available which comes in very handy when you just have a basic and quick question. You can read about all parts of the website and the games by scrolling through the FAQ on the support page.

Conclusion

Casino Joy opened its doors in late 2018, but it has already become a popular online casino. The website has everything it needs to succeed on the crowded UK gambling market: a great website, generous bonuses, hundreds of top games and excellent support. In this casino review, we have explored all of the fun features that this innovative casino has to offer, as well as the exclusive VIP rewards that are reserved for the most important players.

Activate the welcome bonus and make your first deposit to get a 100% welcome bonus up to £200, and get spoiled with 200 free spins on Starburst on top. The bonus and the spins have a fair wagering requirement of x40, and you can play nearly all of the games with bonus cash, including table games such as roulette and blackjack. Casino Joy’s casino lobby is packed with the best slots from NetEnt, Yggdrasil, Microgaming and many other prominent game providers. Head over to Casino Joy and register an account to discover one of the most joyous casinos on the internet today!

posted on 3 June, 2019

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