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PlayFrank casino review

Welcome to our PlayFrank review! This unique casino was established in 2014, and it is owned by the experienced online gaming company EveryMatrix NV. The site operates with licenses from the MGA and from the UKGC, which means that it’s fully regulated for the UK gambling market. It also means that anything you win is yours to keep since winnings are completely tax-free. (Read more)

If you are looking for an online casino that knows how to reward its loyal players, this might be the perfect place for you. As you enjoy any of the 1,200+ games in the casino, you will make your way down the innovative bonus tracks. You can make progress in three different tracks, and the rewards are tailored for your personal tastes. For example, players who stick with the free spins track will earn free spins rewards when they level up, and those who choose the bonus track can unlock generous deposit bonuses and other bonus rewards.

New players from the UK can grab a 100% welcome bonus + 50 free spins on Starburst when they make their first deposit. We will take a closer look at the UK welcome package in the first part of the review, and then we will explore the fantastic rewards that can be yours once you start playing your favourite slots and table games in the casino.

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New customers only, +18, Wagering requirements, T&Cs apply

Our verdict

Payments – 78%
Customer service – 75%
Game assortment – 89%
Bonus – 76%
Number of votes: 29
Products:
Casino, Live Casino
Mobile-friendly:
YES
Customer service:
Email, Telephone, Livechat
Tax-free:
YES
Game assortment:
NetEnt, Microgaming, Quickspin and more
Payment methods:
VISA/Mastercard, Bank transfer, Paysafecard and more

Claim a big welcome bonus with free spins

There are tons of fantastic rewards waiting for you at PlayFrank, and the first gift is already available when you make your first deposit. The UK casino has prepared a generous welcome offer that will double your starting balance and give you twice as much to play with, as well as 50 free spins on NetEnt’s superhit Starburst on top. To claim the welcome bonus, simply select it from the “choose bonus” list when you’re making a deposit for the first time. The extra bonus cash will be added to your balance as soon as the transaction has gone through, and then you will be ready to start playing in less than a minute.

PlayFrank welcome bonus:

  • 100% bonus up to £100 + 50 free spins on Starburst

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The minimum deposit to get the welcome bonus is £20, which will give you a total of £40 and 50 free spins to play with. If you want to get the most out of the offer, you can deposit £100 to maximise the bonus and play with a balance of £200 and 50 free spins. The Starburst free spins are available immediately after the deposit, no waiting needed – just open the game and play with the spins instantly if you want to. Starburst is one of the most popular slots from the Swedish game provider NetEnt, and casinos are known to treat their players with spins on this particular slot for that reason. If you are one of the many fans of this sparkling classic, you should definitely not miss out on this generous welcome package.

Like all casino bonuses, PlayFrank’s welcome bonus has wagering requirements and a list of terms attached to it. When you make your first deposit, the deposit amount and the bonus amount is merged into one balance. You can not withdraw bonus funds or bonus winnings before the wagering requirements have been met, but you can cancel the bonus and cash out your initial deposit minus losses. The total deposit + bonus amount has a wagering requirement of x35, and the wagering must be completed within 7 days. The 50 free spins on Starburst have a wagering requirement of x40, and don’t forget to play them as they are only valid for 24 hours after your first deposit.

Make sure to read the bonus terms and conditions before you start playing with your bonus funds. Although you can enjoy the vast majority of over 1,200 games in the games lobby, there are a few exceptions. Some slots are excluded for play with bonus money, and these are all listed in the bonus terms. You should also note that bets made on games in the “classic slots” category only contributes 50% towards the wagering requirement, while table games and video pokers don’t contribute at all. If you want to wager your bonus quickly, you should probably stick to the enormous selection of video slots. Just remember that jackpot slots are excluded too, and you can not bet more than £5 per spin or game round while playing with bonus cash. The full bonus terms and conditions can be found in the footer menu of PlayFrank’s website.

Bonuses are in general very beneficial for slot players, and online casinos hand them out to encourage new players to sign up and deposit. Deposit bonuses and free spins with fair wagering requirements can increase your odds of finishing the play session with profit, and you should always be on the lookout for a good deal. If you want to learn more about bonuses and how to use them to your advantage, have a look at our extensive casino bonus guide from the menu. In the next part of the review, you’ll learn about the tailored rewards you’ll pick up just by playing your favourite games.

Play games and earn tailored casino rewards

Gamification features and intricate reward programs are nothing new in the online casino world, but PlayFrank takes it to a new level by offering different rewards for different types of players. While some players like to earn free spins on selected slots, others might prefer bonuses that they can play on whatever they like. PlayFrank’s reward program puts the players in the driver seat by letting them choose the gifts they receive for levelling up. The unique loyalty system is called “tracks”, which is a fitting name since you’ll go down a path of special rewards that are based on your preferences. There are three types of tracks available:

  • Base track: All new players start out on the base track, as it’s the only track that is unlocked in the beginning. This track has something for everyone since you’ll unlock a mix of bonus spins, boosters and more when you make your way through the levels.
  • Spins track: This is the track for free spins lovers. Once you start levelling up this track, you’ll get your hands on spins on new slots, extra free spins bonuses, and no deposit free spins gifts. Don’t forget, the rewards get better and better as you play and level up.
  • Bonus track: Finally, there is the bonus track. If you like deposit bonuses, this is the track for you. Making progress in this track will earn you high-value bonuses, higher limits in the weekly bonuses, and much better daily challenge bonuses. We’ll come back to the daily challenges in a bit.

When you are logged in you can see your current track and your track level in the left side menu. As you play and wager on any of your favourite games in the casino, you will automatically collect experience points that add to your level. Each level up brings better rewards in the track that you have chosen. The spins track and bonus track will be locked in the beginning, but you will quickly get access to them so that you can jump over to the track you prefer. After that, you can switch between the tracks and make progress in them as you wish. PlayFrank has a page that explains the track system in detail, so check it out if you want to learn more.

The rewards don’t stop with the tracks; you can also pick up casino goodies every day by completing the daily challenges. Each day, a new set of three challenges will be available on your personal dashboard. You can pick one of them and complete it to earn an instant casino reward such as free spins. The missions are designed to be bite-sized and fun, and there is a lot of variety: some of them require you to hit the bonus round in a specific slot, and others might be about hitting a big win in a popular game. You won’t ever have to grind for a long time to complete the missions since they are quite easy to achieve. They are there to add another layer of excitement on top of the casino experience, and to reward you for your commitment to the casino. Make sure to check the daily challenges every day since there are some fabulous rewards up for grabs – especially if you have made some extra progress in the bonus track.

The rewards you earn will be visible in the rewards section on your account. Make sure to keep an eye on your inbox, as PlayFrank is one of the best online casino UK sites when it comes to having frequent free spins promotions. There are new promotions several times a week, often giving you large amounts of free spins on the latest slot releases. Visit the promotions page on  PlayFrank and subscribe to the loyalty newsletter to stay in the know.

Over 1,200 casino games to choose from

The games lobby is the most important part of any online casino, and PlayFrank has made sure that you can find all of your favourites when scrolling through their game page. The casino is jam-packed with both classics and the latest video slots from top providers such as NetEnt, Microgaming and many more. There are over 1,200 casino games to choose from in total, including over 1,000 great slots. You can use the games browser to search for the game you wish to play, or just scroll through the long list of games until something catches your eye. If you need some extra inspiration, you can take a look at our top list that includes just a few of the game providers that are available at PlayFrank:

  • NetEnt: You can’t go wrong with any of the high-quality titles from NetEnt. The Swedish gaming company is behind some of the most iconic slots on the internet, including record-breaking jackpot slots such as Mega Fortune and Hall of Gods. When you make your first deposit at PlayFrank you will get 50 free spins on Starburst, the studio’s number one game. Other famous NetEnt games include Twin Spin, Dead or Alive 2, Lost Relics, Drive and Steamtower.
  • Microgaming: Microgaming was founded 25 years ago, and the company operates everything from poker networks to sportsbooks and bingo clients. However, they really shine when it comes to making slots with innovative bonus features and fantastic graphics. The best Microgaming slots are available at PlayFrank which means that you can play games such as Fish Party, Break Da Bank Again, Dragonz, Immortal Romance and Battlestar Galactica.
  • Quickspin: Quickspin was established in 2011, and they are known for making innovative slots. At least one new Quickspin slot comes out every month, and it’s usually something to really look forward to. If you want to check out the colourful games from Quickspin, we recommend beginning with Goldilocks, Eastern Emeralds, Volcano Riches, Fairy Gate and Gold Lab.
  • Yggdrasil: The premier slots from Yggdrasil do always have a few surprises in store. Many of their games have collect features that eventually unlock a special bonus, and there are sometimes exclusive Yggdrasil slot tournaments with random cash drops. Some of our favourite Yggdrasil slots include Dark Vortex, Champions of Rome, Jungle Books, Nirvana and Ozwin’s Jackpots.
  • Red Tiger: The Isle of Man-based game provider Red Tiger is one of the youngest companies on this list, but they have an impressive list of incredible slots. Their games can pay out enormous wins, especially high volatility slots such as Dragon’s Fire and Laser Fruit. There are plenty of Red Tiger Gaming slots at PlayFrank, so check out top games such as Lucky Wizard, Rainbow Jackpots, Midas Gold, Arcade Bomb and Tiki Fruits.
  • ELK Studios: ELK Studios is another game maker coming from Sweden. The studio puts a lot of effort into their games’ art and graphics, and they probably have some of the best looking slots on the internet. Their slots do also have special features such as advanced betting strategies that automatically adjust your bet based on your previous wins. Make sure to try out the ELK Studios games Ecuador Gold, The Wiz, Electric Sam, Hidden and Joker Gems.
  • Big Time Gaming: Last but not least is Big Time Gaming, one of the hottest game providers in the world at the moment. The studio aims at always pushing boundaries by constantly adding new concepts to their slots. The innovative Megaways payline structure is a good example of that. Some of the most popular Big Time Gaming slots include Donuts, Bonanza, Book of Gods, Temple Quest and Who wants to be a Millionaire.

These are just some of the providers that are waiting for you at PlayFrank, and you can also enjoy slots from top game studios such as NextGen, Thunderkick, Playson, NolimitCity and many more. A few big-name providers are missing at the moment, but PlayFrank has a superb selection of casino games overall. If you have a favourite game provider, you can use the filters to see a list of their games, and there are categories that let you find the type of game you are looking for.

There are over a dozen jackpot games available, including some of the most famous jackpots on the internet. From NetEnt there are the multi-million jackpot slots Hall of Gods, Arabian Nights and Mega Fortune, as well as the space adventure slot Cosmic Fortune. Most of the progressive jackpots are from Microgaming, and you can try your luck in life-changing jackpot games such as King Cashalot, Major Millions, Treasure Nile and Fruit Fiesta.

PlayFrank really impressed us with their wide variety of table games and video poker games. You can enjoy many variations of blackjack, roulette, baccarat and more by going to the table games section in the lobby. If you want to try something new, we recommend checking out unique table games such as multi-hand bonus blackjack, baccarat gold or multi-wheel roulette. Fans of video poker will also find a big variety thanks to a huge selection of poker games: jacks or better, deuces wild, aces & eights and poker pursuit, to name just a few.

Live casino from Evolution and NetEnt

No online casino is complete without a live casino. PlayFrank’s live games are supplied by Evolution Gaming and NetEnt Live, which are the two leading providers of live casino software. This gives you access to a full range of classic table games such as blackjack and roulette in full HD, hosted by professional dealers. Players who love the thrill of live casino gambling can take a seat at the following tables:

  • Roulette
  • Blackjack
  • Baccarat
  • Lightning Roulette
  • Super Sic Bo
  • Casino Hold’em
  • Ultimate Texas Hold’em
  • Three Card Poker
  • Caribbean Stud Poker
  • Texas Hold’em Bonus Poker
  • Dream Catcher
  • Monopoly Live
  • Football Studio

The live casino has something for everyone, whether you like to test your strategy in blackjack, try your luck in the dice game super sick bo, or play one of the five available poker games. There are several tables and variations of many of the games, letting you play the version that suits your personal playing style and gambling budget. Some blackjack tables allow you to bet a few pounds per hand, while only true VIPs can enter the Salon Privé tables that have a minimum bet of hundreds of pounds. You can also choose from several different roulette games, depending on what you are looking for. Immersive roulette brings you much closer to the action and Dragonara roulette is streamed from an actual casino. If you are looking for something entirely different, you should check out lightning roulette that has electrifying multipliers of up to 500x.

The full portfolio of Evolution Gaming is in place, and that means that you can play the provider’s exclusive and innovative live games. Fan favourites like dream catcher and lightning roulette brought something entirely new to the live casino market, and Evolution is continuously coming up with new concepts that take the excitement to a whole new level. Super sic bo is a dice game where you bet on the outcome of three dices. The premise may sound simple, but each round has a huge multiplier of x888 on one of the outcomes, making it one of the most volatile live casino games ever created. And if you like the wheel of fortune style game dream catcher, you should check out Monopoly live – this wheel game has an incredible bonus mode where players make their way around a Monopoly board and pick up cash prizes along the way. Look out for the chance field that multiplies your wins.

All of PlayFrank’s high-quality live casino games are available on desktop and in the mobile casino, and you just need a modern device to play them. There are tables for all bet sizes, so make sure to find a game that fits your gambling budget. If you want to learn more about live games and how to play them, check out or live casino guide.

Modern website and outstanding mobile casino

When EveryMatrix NV created PlayFrank in 2014, they were aiming at making one of the most polished casinos on the internet. The website is easy to navigate on both desktop and mobile, and you are never far away from your personal dashboard or the games. When you are logged in to your account, you can use the left side menu to go straight to the casino browser, the live casino, the daily challenges and the rewards. Click on the top menu icon to open a dropdown menu that takes you to the support, your wallet, your account and more.

Your personal dashboard shows up as soon as you log in. This screen gives you quick information about any rewards that are available on your account, your balance and the daily challenge. Remember that you can pick the challenge that you wish to take on. Below the dashboard is the main games browser that shows all the available games. Flip through the categories such as slots, classic slots, table games and jackpots to quickly find a game you would like to play. You can also activate the filter button to see the games from specific providers, sort games by volatility, and select the theme of the game. The browser gives you a clear overview of every slot and table game that is available at PlayFrank. Once you have found something to play, click on the icon to open the big and crisp game window. The games ran very smooth in our tests, but we do miss an option to favourite games for easy access.

PlayFrank’s mobile casino is an excellent version of the website. All of the features from the desktop site have made it to mobile. You can play hundreds of games from the top providers we listed earlier, participate in promotions, and unlock rewards by making your way down any of the bonus tracks. The daily missions are available on mobile as well, but note that the mission progress meter won’t be visible when you’re playing mobile games. The daily missions are perfect for when you’re on the go since they only take a few minutes to complete. If you have a daily commute, why not use it to earn some extra free spins and other casino goodies!

Secure payments without fees

PlayFrank is much more than a standard UK casino, it’s also an exciting casino adventure. As you play any of the 1,200 games in the lobby, you will unlock generous rewards that will help you keep going. If you want to begin your own PlayFrank journey and claim the 100% welcome bonus, you just need to make your first deposit. To visit the cashier, click on the deposit button that appears in the left menu when logged in. You can choose between many deposit methods, including credit cards, bank transfer, Neteller, Skrill and Paysafecard. The minimum deposit is £20 per transaction, and the funds will be available on your account immediately. There are no hidden costs or fees attached to deposits. Remember that you are not allowed to claim bonuses by depositing with Skrill or Neteller, so choose a different deposit method if you want to claim the 100% welcome bonus.

If you are lucky and hit a big win on a slot or a table game, you can safely make a withdrawal at PlayFrank without having to wait a long time for your money to be sent. The casino process all withdrawals within 24 hours, but often earlier if your account has been verified already. If you withdraw via debit card or bank transfer, it can take between 3 and 5 days until the money shows up in your bank account, while transfers to e-wallets are instant. You can only make withdrawals to the same payment method you previously deposited with, and the minimum withdrawal amount is £20 per transaction. It is possible to withdraw up to £10,000 per week and £25,000 per month unless you have a personal agreement with PlayFrank. There are no fees on withdrawals – everything you win is yours to keep!

PlayFrank is licensed by the UK Gambling Commission and MGA. The website is secured by the latest SSL technology which encrypts your personal details and payment information. Making deposits and playing at PlayFrank is completely safe, and all games are fair and dependent on Random Number Generators. To learn more about PlayFrank’s security measures and payment procedures you can visit the FAQ on the website.

Get help from the 24/7 live support

If you have any questions or experience any problems while playing at PlayFrank, you are welcome to get in touch with the casino’s 24/7 live customer support. You can access the chat from the top menu or by clicking on the chat symbol in the bottom right corner of the website. Once you have filled in your name and e-mail address, you will be connected with a live agent who is more than happy to help with whatever you may need. The live chat is open 24 hours a day, 365 days a year, which means that you never have to wait for a long time to get assistance.

PlayFrank has also made a series of useful guides that you can read if you have any questions about the casino and its features. There are pages that explain the special track loyalty program, their mobile casino, and much more. You can also open the FAQ to get quick answers about payments, security, and anything else you might have questions about. For anything else, don’t hesitate to contact the chat support that is always ready to help you whether you play from desktop or from your mobile device.

Conclusion

PlayFrank is an online casino that does many things both differently and better than other casinos on the internet. Unlike many other sites, PlayFrank rewards you with real casino rewards that you actually want – whether it’s free spins or exclusive bonuses. PlayFrank opened its doors in 2014, and the owner of the site is EveryMatrix NV, which is one of the most prominent gambling companies in Europe. The casino has licenses from both the Malta Gaming Authority and the UK Gambling Commission, and anything you win is entirely tax-free. What you win is yours to keep!

When you make your first deposit, you will get a match bonus of 100% up to £100 + 50 free spins on Starburst. The deposit amount and the bonus amount have a total wagering requirement of x35, and the cash is combined into one balance that is locked until the wagering is complete. The 50 free spins will be available on Starburst as soon as you have made the deposit, and the winnings gained from them have a wagering requirement of x40. Remember to activate the bonus on the deposit page in order to get it on your first deposit, and check out the full bonus terms and conditions before you play with the bonus funds.

PlayFrank’s casino is packed with slots from some of the best game providers in the world. You can play the latest and greatest from game makers such as NetEnt, Microgaming, Red Tiger, Big Time Gaming and many more. The live casino has games from both NetEnt Live and Evolution Gaming, giving you access to innovative live games such as Monopoly Live, Dream Catcher, Super Sic Bo and Lightning Roulette. A brand new casino adventure is waiting for you at PlayFrank, so visit the website and register an account to get started today!

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