Untold casino review

Untold is a UK online casino that was established in late 2018. The website is owned by Viral Interactive Limited, and it operates with a license from both the UKGC and MGA. New players get a 100% welcome bonusback up to £200 on their first deposit, but even better rewards wait for you on the inside. (Read more)

Welcome to our casino review where we check out the games, loyalty program and website of this exciting new casino!

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New customers only, +18, Wagering requirements, T&Cs apply

Our verdict

Payments – 80%
Customer service – 79%
Game assortment – 82%
Bonus – 90%
Number of votes: 6
Casino, Live Casino
Customer service:
Email, Telephone, Livechat
Game assortment:
Big Time Gaming, Yggdrasil and more
Payment methods:
VISA/Mastercard, Paysafecard, Skrill and more

Get a 100% welcome Bonusback

Untold casino does many interesting things that make it stand out from the competition. The welcome bonus is one of those things. Just as with most online casinos, you will get extra bonus cash when you register and make your first deposit. But instead of getting the bonus funds added on top of your cash, you will only get access to it after you have played with your deposit first. The concept is called “welcome bonusback” and we’ll go through how it works in this part of the review. You can get up to £200 in bonus cash on your first deposit:

  • Claim a 100% welcome bonusback up to £200


Untold’s welcome bonus works like a safety net in case luck is on the wrong side when you play in the casino. If you lose your first deposit, you will get the full amount back in the form of bonus cash. This is an untraditional type of welcome bonus, but many players might prefer Untold’s bonusback structure. If you deposit as hit a big win, you can simply withdraw immediately without having to worry about any bonus wagering. But if you’re unlucky and lose your deposit, you will get a second chance with the 100% bonusback. It works similarly to the “parachute” bonuses that you’ll come across at many online casinos these days; the difference with Untold’s welcome bonus is that you need to claim this bonus manually after losing your real money balance

To get your welcome bonus you just need to make a deposit of a minimum £20. This deposit is credited to your real money balance which means that you can play any slot, table game or live game in the casino – there are no restrictions at all. If you lose the deposit and your balance reaches below £1, you can contact the customer support via live chat during the opening times to claim your welcome bonusback. Your full deposit amount will then be added to your account as bonus cash. This is a manual process, but the friendly live support will help you out very quickly.

Since the money from your bonusback is credited to your bonus balance, there are a few restrictions and terms you should know about before you start playing. The bonus amount must be wagered 40 times before a withdrawal can be made. You can not receive the bonus if you have already made a deposit after losing your first one, so make sure to claim it before you make a second deposit. And if you make another deposit and make a withdrawal before the wagering is completed, the bonus balance will be forfeited. As with most casino bonuses, not all games contribute the same towards the wagering requirements. Most slots contribute 100%, but there are a few notable exceptions. Table games, blackjack games and classic games also have a lower contribution thanks to the low volatility nature of these games. When reading through the bonus terms, we saw that quite a few popular games are restricted completely, including jackpot games and several slots from top providers. Make sure to have a look at the full list before you start playing so that you don’t accidentally play a restricted slot.

Of course, the restrictions and wagering requirements are only applicable when you play with bonus cash. When you play with the real money from your first deposit, you can play any of your favourite games in the jam-packed casino. There are a ton of excellent games to choose from at Untold, and thanks to the 100% welcome bonusback you will be equipped with a second chance if it’s not your lucky day on the slots. If you prefer not playing with any bonus funds at all, you can choose not to claim the welcome bonusback at all. We’ll come back to the games selection and more bonuses a bit later in this review, so stay tuned.

Generous loyalty program and casino promotions

As a loyal Untold casino player, you will get access to a lot of generous rewards and casino offers. The casino has prepared a unique loyalty program that pampers you with fantastic rewards as you enjoy any of the games on the website. There are five different membership levels to achieve, and you will automatically join the program after you’ve made your first deposit. Each level brings bigger and better rewards, and we’ll have a closer look at a few of them here. If you reach one of the top levels, you can expect to be treated with incredible VIP rewards straight from Lord Untold himself.

You will automatically increase your level by earning points from playing slots and other casino games. There are five types of memberships: Wanderer, Explorer, Knight, Champion and Legend. The first level you’ll get to is the Wanderer level. When you reach this step, you will unlock a few nice perks such as 50 instant free spins, birthday bonuses, website promotions and more. However, the rewards get much juicier as you climb the VIP ladder towards the top. Players on the Explorer level gets prioritised and free withdrawals, VIP support, better bonuses and many other perks. Champion players can enjoy tailored offers, special VIP gifts, a dedicated manager. But the absolute best rewards are waiting for those who manage to reach the elite Legend status. Legendary players get a welcome gift of 1000 free spins and a 200% bonus up to £10,000, ultimate cashback offers, superb service and much more.

You get closer to the next reward with each bet you place at Untold casino, and it doesn’t matter which game you play. Spin your favourite slot or play your favourite table game and climb steadily towards the next membership level. Only a few players manage to get to the exclusive Legend level, but you might eventually get there if you are a VIP or high roller who like to bet big. If you are the type of player who appreciates rewards for being a loyal player, Untold is a great choice. You can see an overview of all the levels and the perks on the VIP page at Untold’s website. When you’ve reached the Wanderer level, you will also get access to the Untold casino promotions. There are many types of offers and deals on the promotions page. You can sometimes log in to claim generous reload bonuses, free spins on popular slots, and special live casino offers. Any available promotions will show up on your dashboard, but you can also subscribe to Untold’s newsletter to stay updated on the latest news and offers.

Play hundreds of slots and table games

Untold casino has a superb games library that is loaded with excellent games. Whether you love playing slots, table games, or any of the other casino classics, you will find most of your favourites in the casino lobby. We are happy to see that most of the must-have game studios are available and that only a couple of major providers are missing. We usually make a list of some of the top providers and slots for the casinos we review, and there are many to choose from in this case. So without further ado, here are some of the best slots you can play at Untold casino:

  • NetEnt: It wouldn’t be a complete UK casino without the games from the Swedish game studio NetEnt. NetEnt has been the biggest online slots provider for years thanks to its innovative game concepts and high-quality productions. Some of their most popular slots include Lost Relics, Temple of Nudges, Jungle Spirit, Turn your Fortune and Scruffy Duck.
  • Microgaming: Microgaming is an award-winning games provider with head offices in the Isle of Man. It was one of the earliest providers on the internet, and the company still make some of the most played slots to this day. Make sure to check out classic Microgaming slots such as Terminator 2, Lost Vegas, Hot As Hades, Playboy and Jurassic World.
  • Play’n GO: Play’n GO was founded in 2005, and today it’s one of the heavy-hitters in the online casino market. The studio is known for creating innovative and diverse slots that everyone can enjoy. Some of our favourite Play’n GO slots include Reactoonz, Rise of Olympus, Golden Colts, House of Doom and Sweet Alchemy.
  • Thunderkick: The founders of Thunderkick wanted to create slots that were more engaging and fun than the typical online slots at the time, and some of the most unique games on the internet come from this Swedish games studio. If you haven’t checked out Thunderkick slots yet, we recommend starting with Fruit Warp, Carnival Queen, Well of Wonders, Turning Totems and Flame Busters.
  • Yggdrasil: Yggdrasil is probably one of the most technical game providers on this list since many of their slots are highly advanced and technically impressive. Some of their games have special collect features that let you unlock boosted bonuses by playing for a while. Check out fantastic Yggdrasil slots such as Champions of Rome, Trolls Bridge, Gem Rocks, Jungle Books and Spina Colada.
  • Big Time Gaming: Big Time Gaming took the online casino scene by storm a few years ago thanks to instant hits such as Bonanza and Danger High Voltage. Many of their slots use the innovative Megaways structure with tens of thousands of paylines. Other popular BTG slots include Holy Diver, Donuts, White Rabbit, Book of Gods and Temple Quest Spinfinity.
  • Pragmatic Play: The last provider we want to highlight is Pragmatic Play. Despite being one of the newest games studios on this list, they have one of the biggest slot libraries. We are happy to see that the full lineup of Pragmatic Play slots is available at Untold casino since it means that we can enjoy great slots such as Safari King, Peking Luck, Madame Destiny, Ancient Egypt and Gold Rush.

We could have made a list much longer by including popular game providers such as Foxium, Just For The Win, Nextgen and many more, but you can always head over to Untold to check out the games library for yourself – we bet that you will like what you see. In addition to the slots from the providers above, there are plenty of exciting table games and video poker machines to try out. The table games page has several variations of blackjack, roulette, baccarat and casino hold’em. Video poker enthusiasts can play everything from the classic 10’s or better to deuces and joker wild. One of the best features of Untold’s casino lobby is that you can see the RTP of each slot and table game before you even open it by hovering the mouse over the game icon. We always recommend going for the highest possible RTP, and this neat little feature makes it much easier.

There is also a category dedicated to jackpot games. Some of the biggest progressives in the world are available here: Mega Moolah, Major Millions, Ozwin’s Jackpots, Treasure Nile and many more. Unfortunately, the jackpot slots from NetEnt are missing which means that you won’t be able to play record-breaking slots such as Mega Fortune, Hall of Gods and Divine Fortune. However, the jackpots that are available here are known to reach hundreds of thousands – if not millions – of pounds.

Live casino lobby from Evolution Gaming

Live casino enthusiasts will probably be happy to hear that Untold’s live casino is powered by Evolution Gaming. Evolution is the leading provider of live games, and when you come across a casino that has their games, you know that most of the iconic casino games are available. Thanks to their cutting-edge streaming technology, you can play classics such as baccarat, roulette and blackjack in full HD. Here is a list of the live casino games that are currently available at Untold casino:

  • Roulette
  • Blackjack
  • Baccarat
  • Casino Hold’em
  • Football Studio
  • Immersive Roulette
  • Dream Catcher

There are dozens of blackjack and roulette tables running 24 hours a day to make sure that you always can find a free seat. There are also tables for all types of gambling budgets. The games lobby tells you the limits of the table to help you find a game that suits your play style and betting size. If you are a VIP who likes to bet big, you will find plenty of tables that give you the type of action you are looking for. The exclusive and luxurious Salon Privé Roulette table is always open, but only for the true high rollers. In this game, you get the whole table for yourself – and no one else is even allowed to enter the table to spectate.

We also recommend trying out some of the exciting game variants that are available. Immersive roulette is a captivating roulette game where you get closer to the wheel and the professional dealers, and players who are looking for a quicker roulette experience should check out speed auto roulette. There are also several versions of blackjack and roulette, such as baccarat control squeeze where the players choose which cards to reveal for ultimate excitement. And don’t forget about Lightning Roulette and Dream Catcher, two of Evolution Gaming’s most popular games. These innovative table games can pay out massive wins of several hundred times your bet. Poker players might miss other poker games than casino hold’em, but there are a ton of great live games to choose from at Untold.

The live casino is an essential part of any online casino these days, as it has become one of the most popular forms of gambling over the past five years. Live gambling takes the thrill of table games to a whole new level thanks to web cameras and professional dealers. Chat with the players and cross your fingers as the dealer puts the cards on the table or spins the roulette wheel. Feel free to check out our extensive live casino guide if you are new to the world of live gambling.

Superb user experience and mobile casino

One of the first things we take note of when testing a new online casino is the website itself. Getting to the games we want to play should be quick and easy, and we don’t like to be bogged down by slow or confusing websites. Untold casino has a simple yet powerful website that only takes a minute to get used to. The first thing you see when you open the site is a top banner with the current promotions and the games listed directly below it. Once you have registered your account and logged in, you’ll be ready to explore the vast library of casino games immediately. You can navigate the site from the left side menu that is always visible. This slide-in menu gives you quick access to the casino browser, your account, latest transactions and the responsible gaming tools. Use the top header to deposit or to check the promotions that are available at the moment.

The game browser has the usual categories such as new, popular, video slots, table games and jackpot games. You can switch between the tabs to see all the games in the respective category. The games appear in a list below the menu, and you can click on “more games” to load in more games. You can go straight to your favourite game by using the search feature, or you can list all the games if you want to shop around a bit before deciding on what to play. When logged in, you can click on the star to add it to your favourites list. The browser could perhaps use a few more categories and filters, but it works well as it is and the game icons load in super quick.

As we mentioned before, we like that Untold decided to list the RTP (Return to Player) for all the games in the lobby itself. You no longer have to dig deep into the games’ info sheet to find the RTP listed somewhere at the bottom. Simply hover the mouse over the game icon and the RTP will appear instantly. You will definitely find this feature handy if you prefer sticking to slots above a certain RTP percentage. We found that most slots loaded within just a few seconds on both desktop and mobile, and we appreciate being able to play the games in full-screen mode for an even more immersive casino experience.

When logged in, you can click on the profile icon to access your personal settings. Your account page has several useful tools that let you keep track of your playing activity. You can use the transactions tab to see a detailed overview of your previous game rounds, deposits, withdrawals and bonuses. And on the limits page, you can set session limits or deposit limits to help you keep the gambling responsible and fun. There is also a promotions page where any bonuses that are available to you are listed.

Untold has made a modern and sleek website that looks great on both PC and mobile. The mobile casino is just as good as the desktop site, and there are hundreds of games available on mobile and tablet. You can also use the chat or contact form to get instant help when you’re playing on the go. There is no app for Untold mobile casino at the moment, but the games play just as smooth on Safari or Chrome.

Secure deposits and fast withdrawals

Untold is an accredited online casino, and making deposits is both easy and safe. The common payment options that you’ll find at most online casino UK sites are available in the cashier. To make a deposit, click on the purple deposit button in the top right corner when you are logged in. A deposit menu will appear, and you simply need to choose your payment method and amount to complete the deposit. You can deposit via Visa, Mastercard, bank transfer, Skrill, Netent, Paysafecard and more. There are no fees attached to making deposits – the full deposit amount will be added to your account balance, and you don’t need to worry about any hidden costs. The minimum deposit limit is £10, and you can deposit up to £2,000 per transaction. Just remember that you won’t be eligible for the welcome bonus of 100% up to £200 if you make your first deposit via Skrill or Neteller.

If luck is your side and you win big, you can make a withdrawal just as easily as you made your deposit. The same common payment methods are available for withdrawals. Untold states that they process the withdrawals as soon as they are registered in the system, which means that you won’t have to wait for a long time after using the cashout option. However, it might take between 1 to 4 bank days before your money is settled on your bank account. Withdrawals to Skrill and Neteller are instant as usual. There are no fees on any withdrawals, and you can withdraw between £10 and £1,000 per transaction. Since Untold is licensed by the MGA and the UKGC, your winnings are completely tax-free. The licenses also mean that you will have to verify your user account as part of Untold’s security process. Untold will notify you and give you instructions when you need to verify your account. If you want to learn more about withdrawals, deposits and security, you can visit the banking info page on Untold’s website.

Get quick help with live chat support

If you need any assistance on your Untold journey, you’re always welcome to contact live support. Untold’s live chat is ready to answer any of your questions about the website, payments, technical issues or whatever else you might need. To get in touch with support, go to the “contact us” page from the footer of the website or click on the chat icon in the bottom right corner. You will be connected with a live agent as soon as you have filled in your question and chosen the relevant department. Untold’s support centre is closed during the night, and you can only contact live chat from 09:00 to 23:00 GMT. If you try to reach the chat outside these hours, you will be greeted by a contact form instead. Use the form to leave a message, and you will receive an answer via e-mail as soon as the support centre is open again the next morning. You can also send an e-mail to [email protected] for direct e-mail support.

The customer support is one of the most important things we take into account when setting our casino review scores. Despite not being open 24/7, Untold’s customer service is efficient and helpful when it’s accessible. The help section does also have a FAQ that you can visit for quick answers to common questions. If you want more information about deposits, withdrawals or your user account, you should go there first to see if your question can be answered without having to wait for the support to pick up. There is also a handy banking page with a lot of useful information about the different payment options on the site.


Untold is a new online casino that has everything it needs to make it in the crowded UK casino market. The casino opened its doors late last year, and it was created by Viral Interactive Limited. The company operates with a license from the UK Gambling Commission and Malta Gaming Authority, and the website is protected by the latest and most secure SSL encryption technology. In this review, we have discovered everything this new and unique site has to offer its new players from the UK.

When you make your first deposit, you can claim Untold’s generous 100% welcome bonusback offer. If you’re unlucky and lose your first deposit, you will get your deposit up to £200 back in the form of bonus cash. The welcome bonus works lik an extra lifeline, and it gives you a second chance at winning after losing your first deposit. Remember that you must contact the support when your balance reaches below £1 to manually get the bonus credited to your account. The welcome bonus has a wagering requirement of x40, and make sure to take a second look at the terms and conditions we highlighted earlier.

More juicy rewards come as you play. There are five membership levels that you will gradually unlock as you enjoy your favourite games in the casino. Each new level brings you rewards such as free spins, birthday bonuses, special promotions and much more. If you manage to get all the way to the top of the VIP ladder, you can expect to be pampered with VIP bonuses and exclusive gifts, and you will even get a dedicated VIP manager to ensure that you get first-rate support. Untold casino takes loyalty rewards seriously, making it a great place for players who prefer sticking to just one casino.

The casino lobby features games from some of the most popular game providers in the world, including NetEnt, Microgaming, Yggdrasil, Play’n GO, Thunderkick and many more. There are hundreds of slots to choose from in total, and new games are added every week. We are confident that you’ll always be able to play the hottest new slots at Untold casino. To top it all off, the live casino is powered by the leading live provider Evolution Gaming. Whether you play on desktop or mobile, Untold casino is an excellent UK casino where you can find a lot of fun gambling action!

posted on 9 April, 2019

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